Meeting Management

Overview
Materials

Cartoon image of people having a meeting

This image by yves_guillou is in the Public Domain

Term:

2014

Published:

May 1, 2014

Revised:

May 13, 2014

Welcome to the Meeting Management unit that was co-developed by The Michigan Quality System and the Department of Family Medicine at the University of Michigan. This module is intended to provide you with tools and skills for meeting management and facilitation.

In order to get the most benefit out of this module, it is recommended that when attending any meeting after reviewing the module, that you pay attention to process in the context of the material presented in this module. Ultimately, the true practical test of this module is running a meeting using the skills and materials discussed within.

Learning Objectives

Knowledge

Recognize the role of meetings in facilitating team process and decision making.
Identify the different types of decision making models.
Learn how to plan and create effective meeting agendas.
Learn techniques to facilitate effective meetings.
Learn the steps in giving and receiving constructive feedback.
Learn how to use a consensus model for decision making.

Skills

Plan a meeting and create an appropriate meeting agenda.
Synthesize meeting facilitation techniques and apply them in a practical setting.
Understand the stages of group development.
Identify strategies to manage individual and group dynamics that impede productive meetings.

Attitudes

Appreciate and support individual differences of opinions and learn to use these as an asset during meetings.

Learning Outcomes

At the end of the module, the participant will:

Understand the components of a successful, well-organized meeting
Plan and create an agenda for productive meetings
Have understanding of what tools are needed to successfully conduct an effective meeting
Gain skill and comfort in facilitating meetings
Differentiate between consensus and majority decision making
Apply knowledge of developing consensus decision making
Manage group and individual interactions in meetings
Understand the benefits and potential limitations of planning and implementing process improvement by meetings

About the Creators

Grant M. Greenberg

Dr. Greenberg received his medical and undergraduate degrees as well as his residency training at U-M, and holds a Master's degree in Health Services Administration from the University of Michigan School of Public Health, and a Master of Arts degree from Indiana University. He is board-certified in family medicine. Dr. Greenberg is the Associate Chair for Information Management for the Department of Family Medicine, and is the Associate Medical Director for Quality of the University of Michigan Health System Faculty Group Practice. In his spare time, he spends time with his four daughters and is working towards running a half-marathon in half of the states. more...